In computer service industries, Client means GOD and client is bigger than Sachin Tendulkar. Many a times we find ourselves in positions that we have to face the clients either in their wrath or in desperate situations. Never does a team member face a happy client.
Anyway, there are certain phrases or sentences that a member should not utter during a conversation with the client and am listing them below:
1. We were totally surprised it worked
2. We just thought it was a nice thing to do
3. I am doing this only to stay billable
4. Oops it’s crashed
5. Previous work by XXX is actually very good
6. To be honest, we came up with the solution after the testing
7. The results are just OK
8. Future work … ah ha who are you kidding? We won’t get more funding to do this.
9. It only took us just 20 days to complete this testing, don’t know who did the planning
10. I think we did a good job in spite of being new to this domain
11. How it works and what the document says is not totally in sync.
12. Ohh, we are not supposed to use the production environment for testing?
13. What is the procedure for rolling back the transaction?
14. We never had any back-up plans
15. You mean we had super-user access to these log files
16. I thought we were going to do this in Phase-[XXX] of the project
17. So I should not have overwritten those log files?
18. We still are yet to get an architect in our team
19. Traceability matrix – what does that mean?
20. It is really tough programming in C++ … what, you mean we had to do it in Java?
2. We just thought it was a nice thing to do
3. I am doing this only to stay billable
4. Oops it’s crashed
5. Previous work by XXX is actually very good
6. To be honest, we came up with the solution after the testing
7. The results are just OK
8. Future work … ah ha who are you kidding? We won’t get more funding to do this.
9. It only took us just 20 days to complete this testing, don’t know who did the planning
10. I think we did a good job in spite of being new to this domain
11. How it works and what the document says is not totally in sync.
12. Ohh, we are not supposed to use the production environment for testing?
13. What is the procedure for rolling back the transaction?
14. We never had any back-up plans
15. You mean we had super-user access to these log files
16. I thought we were going to do this in Phase-[XXX] of the project
17. So I should not have overwritten those log files?
18. We still are yet to get an architect in our team
19. Traceability matrix – what does that mean?
20. It is really tough programming in C++ … what, you mean we had to do it in Java?
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